Last week's Skype outage left many small businesses in the lurch and emphasized the importance of having a backup for when IP services fail. Marguerite Reardon started as a CNET News reporter in 2004, ...

Siemens Home and Office Communication Devices announced a major milestone in its Asia-Pacific regional expansion with TelstraClear's implementation of tango Subscriber Manager centralized server ...

Call up Tom Drill and you won’t hear anything unusual when he answers the phone. His “hello,” though, is actually a stream of byte-sized audio files racing to your earpiece over the same type of ...

Which issues are important --- and what to do about them? We've talked to several experts, who offer their advice. Brett Shockley, CEO of Spanlink Communications, a consultant in VoIP solutions based ...

RingCentral Office - RingCentral provides cloud computing based business phone systems. With top industry honors, including PC Magazine Editor's Choice Award, Small Business Computing Excellence in ...

Chances are you know someone who’s using free or consumer-class Voice over Internet Protocol solutions and making long-distance calls for “free.” But is this VoIP technology suitable for a law firm ...

This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter’s approach. If you were to ask most IT ...

Fully global, end-to-end voice over IP (VoIP) is not yet practical for all organizations. But intra-office VoIP hardware can be deployed in data routers and managed with the same tools used to ...

When you first selected your company’s business phone system, you were likely offered one of two choices: a business VoIP system or a traditional landline-based system, also known as a plain old ...

Verizon has completed the buildout of its national broadband IP network and plans to offer data and voice services to large businesses, government organizations and educational institutions on a ...