Kenyan moderators who reviewed content for ChatGPT say they had to read pages of disturbing text. A former Sama employee told The Guardian that he often read up to 700 text passages every day. The ...

KAMPALA, Uganda — A man who says he is "destroyed" after working as a content moderator for Facebook has filed a lawsuit accusing the company of human trafficking Africans to work in an exploitative ...

The lawsuit alleges that Meta and an outsourcing company used by the social network don't provide enough support and mental health care to content moderators. Queenie Wong was a senior writer for CNET ...

Over half of Americans believe tech companies should take action to restrict extremely violent content on their platforms, ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...

TikTok is the home of viral cooking hacks and dance videos — but it's also the latest social media company with a content moderation problem. Candie Frazier, who works as a contracted content ...

Content moderation has always been a nightmare for Meta. Its new content-moderation policy is a huge change — and it could be an improvement. Mark Zuckerberg's "apology tour" from the past few years ...

Facebook has long faced criticism over its treatment of thousands of contracted content moderators. A moderator who recently quit reportedly shared a note internally condemning Facebook over these ...

Despite Facebook’s repeated assurances that it would address poor workplace conditions for its content moderators, often contractors who spend their days reviewing graphic and violent images posted on ...