Customer satisfaction surveys are a form of research in which you ask your customers for their views on issues that indicate how well or how badly your company is performing. Satisfaction surveys are ...

WESTLAKE VILLAGE, Calif.: 13 January 2016 — Business customer satisfaction with their electric utility is up substantially year over year, with significant improvements in communications, corporate ...

Small companies use customer satisfaction ratios or scores to track the performance of their customer service departments. They often incorporate scores of competitors to better gauge their customer ...

Despite a decrease in customer confidence, airlines have seen an improvement in customer satisfaction, with JetBlue Airways ...

Customer satisfaction with US airlines increased slightly year over year according to American Customer Satisfaction Index's latest travel study. Customers reported being happier with things like food ...

TROY, Mich.: 13 June 2023 — Nearly one-third (31%) of U.S. auto insurance customers say they experienced a rate increase during the past year as the industry raises rates an average of 15.5% 1 and ...

A great company culture trickles down through the entire organization, keeping employees happy and motivated. That positive energy also extends to your customers, creating a better overall experience.

DALLAS--(BUSINESS WIRE)--Satisfaction with pharmacy benefit managers (PBMs) has plunged to its lowest level in nearly a decade, according to Pharmaceutical Strategies Group’s newly-released 2023 ...

While JetBlue may be The Wall Street Journal's lowest ranking airline, it's the top pick among customers, according to a new study.

A recent study analyzed customers’ experience with major restaurant chains in the U.S. How do your favorites stack up? Getty/iStock Customer satisfaction with restaurants has increased overall, though ...

Every year, the American Customer Satisfaction Index (ACSI) surveys tens of thousands of people to rank the best mobile network operators and phone manufacturers. For the latter, factors like ease of ...