(1) The most common occurrence of the term is the vendor's technical support section on its website. The knowledge base includes a repository of articles and a search capability. In many cases, the ...
AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...
How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...
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