Microsoft engineer, who has been with the company for 30 years, shares what happened when irate customers wanted to speak to Bill Gates

Microsoft engineers once employed a clever tactic to appease irate customers demanding to speak with Bill Gates. Operators ...

Microsoft engineer Raymond Chen on how company tackled customers who wanted to talk to Bill Gates: They were transferred to…

Microsoft had a clever way to handle angry customers demanding to speak with Bill Gates. Support staff would transfer these ...