Is Lync moving into the contact center? Slowly. It seems it is still is a little too early to say surely. I have to thank Matt Brunk for his quite unintentional lead-in to my first post of 2012. His ...

Genesys, a provider of customer service solutions, has integrated Microsoft Lync with its customer service platform, creating a combined voice platform that enables companies to unify contact center ...

IRVINE, Calif.--(BUSINESS WIRE)--Zeacom, a global provider of multimedia contact center and business process automation solutions, today reported that its Zeacom Communications Center (ZCC) contact ...

SAN JOSE, CA--(Marketwire -08/09/12)- AltiGen Communications, Inc. (ATGN) (ATGN), the leading provider of software-based Unified Communications solutions, and ITSLN, a Microsoft Gold Certified Partner ...

prairieFyre’s Contact Center for Microsoft Lync Version 5.10.1 adds features to increase contact center productivity and efficiency OTTAWA, Ontario--(BUSINESS WIRE)-- prairieFyre Software, a Microsoft ...

DALY CITY, Calif.--(BUSINESS WIRE)--Genesys (www.genesyslab.com), a leading provider of customer experience and contact center solutions, today announced that it has achieved Microsoft Lync 2013 ...

SAN JOSE, CA--(Marketwire - Nov 28, 2012) - AltiGen Communications, Inc. (OTCQX: ATGN), the leading provider of software-based Unified Communications solutions, and Insource Technology Corporation ...

Microsoft Lync deserves consideration as a platform for enterprise-grade contact centers. Microsoft Lync includes a response group service that queues incoming voice calls and routes them to groups of ...