Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

WASHINGTON (AP) — Communication breakdowns with local law enforcement hampered the Secret Service’s performance during a July campaign rally where former President Donald Trump was shot and wounded, ...

The Secret Service is investigating a report that a female agent reportedly left her post at a Trump campaign event in North Carolina to go breastfeed. The Secret Service acknowledged the allegations ...

A new Secret Service report into the July assassination attempt against former President Donald Trump said multiple staffers knew about clear line-of-sight risks but found them “acceptable” and that ...