One of the worst feelings in the world as an employee is receiving instruction from management that doesn't seem to follow any type of rhyme or reason. Even worse, perhaps, is feeling like all the ...

Business process changes should make work more enjoyable. I was recently talking to a colleague who casually mentioned that she didn’t really know what some of her team members did day-in and day-out.

According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

AI agent tools promise to automate a huge range of digital processes now carried out by office workers. But sorting the long-term potential from the near-term reality can be a challenge for businesses ...

At first, robotic process automation coupled with low-code platforms and orchestration tools propelled many organizations to increase productivity and scale business operations. Virtual agents and ...