Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

After rummaging through upcoming releases on Steam, I've immediately fallen in love with Rewind 99, the latest in the line of ...

The service industry "is being defined by a dramatic escalation in rage, uncivility, crises responses and class-based ...

The post Software Company Employee Was Used To Receiving Angry Calls, But One 75-Year-Old Lady With Lots Of Questions Made ...

This one still haunts me because she was such a good customer over the years.” This month, we’re posting your stories of ...

“Survey fatigue is real,” says Brad Anderson, President of Product and Engineering at Qualtrics. He acknowledged that many ...

Last September, the Craiglist founder-turned- philanthropist and tech-policy activist launched Take9, a program pushing a ...

Steve Kerr upset his mother. Ann Kerr was mortified by the behavior of her 60-year-old son, for the first time in quite a ...

Authorities in Iran report that violence surrounding protests over the country's struggling economy has killed two more ...

An aging couple hired a remodeling company that illegally required large deposits, and then they decided to stick with the ...

That’s why we’ve shared the five biggest accommodation rip-offs – from fake listings to double bookings. Some are scams, ...

Workers at Stockton & District Advice and Information Service say they are deeply saddened as the organisation has to review ...