Celebrity Chef Restaurants With Terrible Customer Reviews

It takes a lot of skill and charisma to become a celebrity chef, but sadly this talent doesn't always translate to a ...

The Fraud Paradox: Why Stronger Controls Keep Making Things Worse

Today’s attackers use automation and AI to behave like legitimate customers, while real customers absorb the friction.
Mass Transit

Transit agencies rollout customer experience programs to attract riders, boost satisfaction

L.A. Metro deploys over 300 transit ambassadors on the system to enhance safety and customer service. Across America, transit agencies are launching customer experience (CX) programs to improve ...

9 top customer service challenges — and how to overcome them

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
IEEE

Leveraging Personalized Customer Experiences in Mobile Edge Computing Through Split Learning Using Smart Data-Driven Modeling

Abstract: The rapid growth and opportunities of Mobile Edge Computing (MEC) technology have transformed smart consumer electronics like smartphones and wearable devices that produce massive and ...