Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Slowness, glitches, and interrupted journeys prompt millions of users to abandon brands that can’t deliver seamless, ...

Silent authentication strengthens security while reducing friction for customers and employees, protecting accounts without disrupting the user experience.

Dealing with terrible customers is part and parcel of being a McDonald's employee, but they can't stand these habits in ...

The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...

Gadgets and tech on Amazon aren't always what they seem. Here are the fakes, low-quality items, and risky purchases that you ...

An investigation into Nigeria's food delivery theft, where dispatch riders tamper with orders, eroding trust and posing ...

In today’s competitive retail environment, customer experience should be one of the most important focuses for any business.

There are enough examples here to make the start of 2026 noteworthy, and potentially the beginning of a small shift away from ...

CIOs will continue to gain in stature as they take an even bigger lead on AI-powered enterprise transformations.

Banana Republic, Tommy Bahama, Madewell, and Wockenfuss Candies recently closed or are about to close their stores at the ...

It's time once again for the Market Cap Game Show Holiday Edition, where intuition meets valuation and everyday life meets ...