Helpline and call centre staff are a bunch of hardworking people who often get abused by customers, writes Caitríona Redmond ...

Customer-Centric Approach Forthing’s customer service is designed to support users with inquiries and after-sales services. With a dedicated support team, customers can easily access information about ...

It takes a lot of skill and charisma to become a celebrity chef, but sadly this talent doesn't always translate to a ...

Ahmedabad: A consumer commission here ordered a restaurant to pay Rs 25,000 to a customer for serving him non-vegetarian food ...

The service industry "is being defined by a dramatic escalation in rage, uncivility, crises responses and class-based ...

Lately in Tyler, I’ve noticed something interesting: some businesses seem to have lost the plot on customer service… and ...

Sarah Mills says a recent WestJet incident where bags didn’t make it to Mexico along with the passengers highlights once ...

Pay-TV broadcasters, such as DStv, and streaming services, like Netflix, are facing a growing threat of piracy globally, ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

What nobody expected was that the “thief” was actually another dealership, the one that sold the Mazda in the first place.

Despite this, Coinbase refused to pay the $20 million ransom, instead offering a $20 million reward fund for anyone providing ...

Alpha Technology Group Limited (ATGL) remains a Strong Sell due to deteriorating financials, poor competitive positioning, ...