The Choctaw Cultural Center won the 2025 Excellence in Customer Service Award. The director of development said this award ...

Wild Card Weekend is almost here and we have Matt Harmon and Joel Smyth here to get you ready. The two preview each game and ...

The Man in Green Marks 18 Years of Trusted Local Service Built on Personal Business Relationships Technology should make business easier, not riskier — if a service doesn’t truly protect the ...

Five of the most important Cincinnati business news stories you need to know today, along with a note about the value of customer service.

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Friday, June 27, 2025 at 8:30 a.m. ET President and Chief Executive Officer — Paul E. Sternlieb Reported Revenue -- $159 ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.