BSRIA, the science-driven independent organisation providing practical guidance and commercial solutions for the built environment, has appointed Kim Burgess as director of professional services.

If your organization is stuck in this expensive limbo, it's likely a failure to effectively navigate the five layers of ...

CNW/ - Mazda Canada Inc. (MCI) today announces pricing and packaging for the 2026 CX-5. Now in its third generation, the ...

Under the parallel name, the agency brings together experience design and technology to address customer journeys.

Five9, Inc. partners with Google Cloud to deliver AI-powered customer experiences, offering unified platform for agents and ...

Ngern Tid Lor Public Company Limited, a subsidiary of Tidlor Holdings Public Company Limited (TIDLOR), has united its lending and insurance brokerage businesses under the brands Ngern Tidlor, Shield ...

Over 250 industry professionals gather at Royal Marine Hotel as leading organisations recognised for customer experience ...

Google on Sunday unveiled a new iteration of its professional Gemini AI suite geared toward online retail, seeking to create seamless interactions for shoppers from product searches to customer ...

Woolworths Group is the first Australian retailer to partner with Google Cloud's agentic AI platform, Gemini Enterprise for ...

Zaelab, a leading consultancy of business-to-business ("B2B") digital transformation, today announced executive appointments that strengthen the firm's leadership team as it expands its focus on ...

Consumer trust can be fragile. During the holiday season, 24% of shoppers reported receiving a biased product recommendation from an AI chatbot based on a stereotype. Among those shoppers, 32% lost ...

In this op-ed, Lyndall Spooner, founder and CEO of 5D, argues that companies are spending millions on customer experience ...