Teneo.ai, a customer service automation provider, has expanded its Teneo 8 platform with AI Agents for the airline industry.

Teneo.ai, a leader in AI-powered customer service automation, today announced the expansion of its Teneo 8 platform with AI Agents for the airline industry. Designed for high-stakes, real-time operati ...

Examine the impact of outsourcing and automation on airlines and how it affects customer experience for passengers.

When an actual human being answered an airline customer-service hotline after a single ring, I probably should have known I ...

I was on a 16-night cruise when my niece called to say my brother was dying. I booked a flight home through Orbitz but ...

"The business sense uses of AI are ones that we think of as enhancing productivity for the human beings that are involved in a particular task," said Oxman.

A very strong year for Canada’s travel industry couldn’t have happened without Canada’s airlines. Travelweek connected with ...

Avelo Airlines, a relatively new ultra-low-cost carrier, said it will cease operating deportation flights under a government ...

Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an elaborate scheme to defraud passengers. Holiday travelers are falling victim to ...

Avelo Airlines, a relatively new ultra-low-cost carrier, said it will cease operating deportation flights under a government ...