Airlines in America have a unique power to mistreat customers without consequences, and Rep. Emilia Sykes proposes cash ...

Four contracts at Bell Media expire in 2026, covering hundreds of workers represented by multiple unions. On March 31, the ...

Examine the impact of outsourcing and automation on airlines and how it affects customer experience for passengers.

Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Teneo.ai, a customer service automation provider, has expanded its Teneo 8 platform with AI Agents for the airline industry.

Teneo.ai, a leader in AI-powered customer service automation, today announced the expansion of its Teneo 8 platform with AI Agents for the airline industry. Designed for high-stakes, real-time operati ...

CNC3] Just over seven years after it was first introduced, Caribbean Airlines (CAL) has ended its “Caribbean Café” ...

American Airlines announced that passengers purchasing basic economy tickets will no longer earn AAdvantage miles or Loyalty Points beginning December 17, 2025. The policy change, confirmed by the ...

Southwest Airlines will begin nonstop service between Las Vegas at the Hilo International Airport beginning Aug. 6, 2026. Southwest has scheduled the mainland service on Mondays, Thursdays, and ...

The FBI recently raided the home of a Secret Service agent on Vice President JD Vance’s detail in an alleged tax and wire fraud case involving millions of dollars in donations and grants. In the ...

The Grand Junction Regional Airport expects to have a busy start to next year, with most airlines upping their flight counts to and from the facility earlier than usual ahead of the springtime tourism ...