Airlines in America have a unique power to mistreat customers without consequences, and Rep. Emilia Sykes proposes cash ...

Four contracts at Bell Media expire in 2026, covering hundreds of workers represented by multiple unions. On March 31, the ...

Examine the impact of outsourcing and automation on airlines and how it affects customer experience for passengers.

Teneo.ai, a customer service automation provider, has expanded its Teneo 8 platform with AI Agents for the airline industry.

Teneo.ai, a leader in AI-powered customer service automation, today announced the expansion of its Teneo 8 platform with AI Agents for the airline industry. Designed for high-stakes, real-time operati ...

American Airlines announced that passengers purchasing basic economy tickets will no longer earn AAdvantage miles or Loyalty Points beginning December 17, 2025. The policy change, confirmed by the ...

The FBI recently raided the home of a Secret Service agent on Vice President JD Vance’s detail in an alleged tax and wire fraud case involving millions of dollars in donations and grants. In the ...

The Grand Junction Regional Airport expects to have a busy start to next year, with most airlines upping their flight counts to and from the facility earlier than usual ahead of the springtime tourism ...

For the past decade, customer journey design has assumed one thing: the customer is human. A real person. Messy. Emotional. Overloaded. Someone who needs clarity, reassurance, and a sense of progress ...

Frontier Airlines has launched nonstop service between Milwaukee and Atlanta. With the new service, operating twice per week, Frontier will serve six destinations nonstop from MKE. Frequency and times ...

Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an elaborate scheme to defraud passengers. Holiday travelers are falling victim to ...