As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

It’s no secret that customer service matters to today’s customers. But exactly how much it matters really can’t be overstated. Fact: 80% of buyers today agree that the experience a company offers is ...

Starting a customer service training business will allow you to teach valuable skills, and help companies and employees reach their potential. Customer service is the backbone of every business, but ...

DJ Daniel, the 13-year-old cancer survivor made famous during President Donald Trump's joint address to Congress earlier this month, has officially reported for duty at the U.S. Secret Service ...

In Fall 2024, the University of Alabama at Birmingham’s Department of Political Science and Public Administration received support from UAB’s Strategic Investment Fund (SIF) to launch the Alabama ...

Discover how to create a customer service policy that will drive customer delight, loyalty, and revenue growth for your team. As you hire more customer service agents, providing quality support across ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...