As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Fraud is being driven by AI. Today, scammers are able to create highly personalised and convincing fraudulent schemes, ...

Tuesday, March 25, 2025 at 8:30 a.m. ET President and Chief Executive Officer — Paul Sternlieb Organic Sales Growth -- 5% ...

Operator: Good morning, everyone, and thank you for joining us. With me today is Steven Sintros, President and Chief ...

Revenue -- $14.5 million in the fiscal fourth quarter ended Sept. 30, 2025, up 11% year-over-year. Gross margin -- 37% in the ...

"The business sense uses of AI are ones that we think of as enhancing productivity for the human beings that are involved in a particular task," said Oxman.

A small business in Natick is working to protect its reputation and warn customers after suspected scammers used the ...

Google Cloud’s lead engineer for databases discusses the challenges of integrating databases and LLMs, the tools needed to ...

Whether laser, plasma, or saws, finding the right cutting tool for your tubing requires an in-depth look at your shop’s ...

Doug Ford said Monday that Ontarians should “stock up” on Crown Royal, as it will be pulled from the shelves of LCBO stores ...

One overlooked benefit of training an AI to match your brand’s tone is consistency. Human teams do their best, but everyone ...