As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Ace Named Highest-Ranked Hardware and Home Improvement Retailer Among Competitors in Survey of 3,500 Companies OAK BROOK, Ill., Jan. 5, 2026 /PRNewswire/ -- Ace Hardware, the world's largest hardware ...

Though many changes are in store, a family legacy is set to continue at a downtown State College deli.

West Midlands Railway has hit back at a critic who blasted the firm for suspending train services across the region. A 'do ...

When it comes to Alabama stores that are greatly missed, there’s a good chance Parisian tops the list for many folks.

During Kansas City Restaurant Week, from Jan. 9-18, 2026, diners can eat at more than 250 participating restaurants offering special menus. But while bigger-than-normal crowds are welcome for ...

Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ecstatic about the product's possibilities. Ditto for its just-announced ...

For the right adviser firm with the right permissions, the adviser-as-a-platform (AaaP) framework can be a great thing.

If you're craving the celebrity chef experience, Gordon Ramsay has an entire fleet of global restaurants. These are the ...

CableTV.com has released its annual customer satisfaction awards. Spectrum secures bragging rights in multiple categories. DRAPER, UT, UNITED STATES, January 5, 2026 /EINPresswire.com/ — CableTV.com ...

Taylor Morrison leads U.S. homebuilders in trust for 11 years, posting a record Net Trust Quotient of 115.7 in 2026.