Apple needs an IT Knowledge API. It gives device management service vendors official support data to power accurate, ...

The company says that improving AI competency will allow a human workforce to enjoy greater agency within their jobs in ...

As companies continue to use AI to automate more lower-level functions, Salesforce's VP of Workforce Innovation Ruth Hicken ...

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.