For leaders, feedback builds self-awareness, which is the foundation of emotional intelligence. When leaders understand how ...

Metrics miss why. Behavioral data tracks what happened, but it rarely explains why customers act or leave. Feedback loops fill in those gaps. Ask, act, announce. Closing the loop requires three steps.

Developer Effectiveness can be optimized by identifying a series of feedback loops that represent the main tasks in engineering; these can be measured and streamlined. Feedback loops can be of ...