Across the NYC metropolitan area, access control failures are becoming more visible. Lost keycards, shared PIN codes, ...

Advanced Micro Devices, Inc.'s valuation is not compelling as it trades at a 30% premium to peers, but rising earnings expectations offset this. Learn more about AMD stock here.

CallTower, a provider of UC, contact center and collaboration solutions, has expanded its partnership with cloud software ...

Software company Quest has opened a new research and development centre for artificial intelligence at its facility in Cork. The company says around 100 jobs will be created at the centre, which will ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Buyout firm Thoma Bravo is nearing a deal to acquire call center software maker Verint Systems Inc., according to people familiar with the matter. The deal would value Verint at about $2 billion, ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

As customers continue to gravitate toward brands based on experiences, the service and support your call center team provides is a crucial differentiating factor. A poorly performing call center leads ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. We picked Aircall as the best business phone system ...