A pizza store owner has gone viral with his cheeky replies to those who leave bad reviews online about his restaurant.

Labor Costs -- Bad Daddy’s reached 35.7% (up 140 basis points); Good Times hit 35.9% (up 200 basis points), both due to ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

With bad loans shrinking & capital buffers stronger, urban co-op banks’ new umbrella body NUCFDC is now prioritising rollout ...

If there’s one thing that’s key to success in retail, it’s learning how to be polite to customers – even if they’re behaving like fools. It can take time to learn, and even then can be difficult when ...

According to recent research from PwC, 32% of consumers "would stop doing business with a brand they loved after one bad experience." But brands generally lose more than just revenue through bad ...

Dear Liz: I just read your column about cardholders being fearful of canceling a card. Here’s my story. I made an online purchase with a credit card I’ve had since 1981. The purchase turned out to be ...

A Black woman’s interaction with a restaurant waitress and manager went viral and drew numerous comments online after the staff members booted her from the establishment for not leaving a tip. The ...

A restaurant’s witty response to a customer’s review has left internet viewers in stitches. Reddit user u/raj000777 shared a screenshot of the exchange on the subreddit r/funny, where it quickly went ...

Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has worked in the service industry has a keen eye for troublesome customers, and ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Luxury Price Tag Versus Customer Expectation When customers pay a premium, they aren’t just buying wood and upholstery, they are buying an experience and a promise of perfection. They assume the brand ...