75% said they'd switch for friendly, helpful customer service, while a similar number want the ability to speak to a real ...

If you have one bad encounter with customer service, you leave with a terrible impression of the company. If you have great service, though, the company is one you will not forget.

It takes a lot of skill and charisma to become a celebrity chef, but sadly this talent doesn't always translate to a ...

The Ayaneo Pocket Play was poised to fill the gap left in the market by the Asus ROG Phone 10’s absence. After very few ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

You don't want to be that person, the one who is rude to their server. From dining and dashing to leaving a mess, avoid these ...

The Federal Communications Commission is letting Verizon lock phones to its network for longer periods, eliminating a ...

It is time to roll out the red carpet in recognition of those that worked hard to keep customers at arm’s length When the year began, I was a listening ear to Your Problems, my column for the Observer ...

A wedding vendor customer claimed the contract she signed prohibited her from leaving a bad review in what was likely an ...

Bills might seem higher than ever as the nation struggles with rising costs, but despite the ongoing cost of living crisis and the need to watch ...

Nigerian businesses face downtime, data loss, and poor support from local web hosting services, forcing them to seek foreign ...

Pay-TV broadcasters, such as DStv, and streaming services, like Netflix, are facing a growing threat of piracy globally, ...