High-performing companies make business process improvement a core competency. These leading firms share a common characteristic: they continually find clever ways to improve the process of process ...

There are best practices, standard operating procedures and several types of processes in the business world. Processes help maintain order and provide guidelines for a smooth workflow. They are what ...

In every large organization I work with, at some point, we get into a contentious conversation. I keep saying they need to be more innovative. A few executives in the room find this statement annoying ...