Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

A Dallas-area call center operated by Telvista Inc. is set to close later this year, triggering layoffs for more than 100 ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

“Rest periods or coffee breaks running from five (5) to twenty (20) minutes shall be considered as compensable working time.” ...

The Man in Green Marks 18 Years of Trusted Local Service Built on Personal Business Relationships Technology should make ...

HIRING demand in the Philippines is expected to remain resilient into 2026 as companies continue to expand operations and invest in digital capabilities, accord ...

A recent fraud case shines a spotlight on the many communication disconnects caused by disjointed software systems common at ...

ONLINE employment portal Jobstreet by SEEK on Wednesday provided a list of the most in-demand positions that dominated employer searches in 2025.

Broward County offices close for Martin Luther King Jr. Day; parks open, transit normal, online services available.

The "2025 Agentic AI: Redefining CX Automation Report" has been added to ResearchAndMarkets.com's offering.

Check for government office, library and recreation center closures along with adjusted transit and garbage collection schedules.

Friday, June 27, 2025 at 8:30 a.m. ET President and Chief Executive Officer — Paul E. Sternlieb Reported Revenue -- $159 ...