“Rest periods or coffee breaks running from five (5) to twenty (20) minutes shall be considered as compensable working time.” ...

The Choctaw Cultural Center won the 2025 Excellence in Customer Service Award. The director of development said this award ...

Coast Professional, Inc. on Jan. 7 announced the opening of a new office location at 20 Parker Lane in Perry, in Wyoming ...

Friday, June 27, 2025 at 8:30 a.m. ET President and Chief Executive Officer — Paul E. Sternlieb Reported Revenue -- $159 ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

A Dallas-area call center operated by Telvista Inc. is set to close later this year, triggering layoffs for more than 100 ...

The Maryland Public Service Commission issued an order Tuesday, detailing steps Baltimore Gas and Electric needs to take to ...

Today’s contact center agents have a much more profound impact on customer satisfaction and retention, and brand reputation. That’s largely due to the fact that customers have a much lower tolerance ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area. It’s on Brookfield ...

Just last month, Cisco marked the 25th anniversary of its instantly recognizable IP phones, which have been an office staple since the 2000s. Today, the way that businesses and customers interact ...