nVent Electric, spun off from Pentair in 2018, is known for producing a lot of these yawn-worthy necessities: connectors for ...

Cost Savings -- On track to exceed $10 million in fiscal 2025, now expected near $12 million. Sales Channel Trends -- Retail ...

A Dallas-area call center operated by Telvista Inc. is set to close later this year, triggering layoffs for more than 100 ...

Eleven people were released from an unlicensed rehab facility in Lexington following a kidnapping call last week, with claims of mistreatment and being held against their will.

Named after former Cincinnati Reds player and longtime radio broadcaster Joe Nuxhall, the Miracle League Fields were built ...

Hawaiʻi Department of Commerce and Consumer Affairs launched its new centralized toll-free phone number, 1-844-808-DCCA (3222 ...

The long-awaited A's Las Vegas Ballpark Experience opened this week, with the highlights being the model of the ballpark set to be constructed on The Strip, along with the 3D look inside from the ...

Today’s contact center agents have a much more profound impact on customer satisfaction and retention, and brand reputation. That’s largely due to the fact that customers have a much lower tolerance ...

Hear directly from federal leaders on what it takes to modernize the customer journey—end to end. Federal agencies are taking the next step in their customer experience strategies, and using ...

Across healthcare, the first interaction with a patient begins with a phone call. For decades, those calls have been the front door of patient access, the place where care begins. Yet phones have ...

Just last month, Cisco marked the 25th anniversary of its instantly recognizable IP phones, which have been an office staple since the 2000s. Today, the way that businesses and customers interact ...

There’s good news and bad news for those whose blood pressure shoots up when a call center directs you to a chatbot without even the possibility of first conversing with a human. First, the bad: the ...