The execution-first approach has made IBT a trusted outsourcing partner across industries where failure is not an ...

Built and maintained by an in-house engineering team, the platform enables real-time call handling and direct booking ...

We’re thrilled to be chosen by Pronto Network as their DVI and CRM marketing provider. This partnership underscores our ...

Q4 2025 Earnings Call Transcript January 8, 2026 TD SYNNEX Corporation beats earnings expectations. Reported EPS is $3.83, ...

Price gets you in the door, but communication, responsiveness, and accountability determine whether vendors earn long-term ...

VoAgents’ self-learning voice AI technology enables 24/7 customer engagement, lead conversion, and operational efficiency across industries. Imagine having your best employee available on every phone ...

After years of splashy demos and speculative forecasts, artificial intelligence in 2026 is being judged on a simpler metric: does it work in the messy reality of business and public services. Boards, ...

Training represents one of the largest investments call centers make in their workforce, yet many organizations struggle to demonstrate its actual value. Post-training assessments might show that ...

A new first-of-its-kind substance use "engagement" center in Macomb County aims to bring the gap between hospitals and jails for those grappling with addiction and is stepping up its outreach to help ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information, and the notes ...