Five9 (Nasdaq: FIVN) today announced an expanded partnership with Google Cloud and a new joint Enterprise CX AI solution that ...

Zaelab, a leading consultancy of business-to-business ("B2B") digital transformation, today announced executive appointments that strengthen the firm's leadership team as it expands its focus on ...

In this op-ed, Lyndall Spooner, founder and CEO of 5D, argues that companies are spending millions on customer experience ...

Kroger (NYSE: KR) expands partnership with Alphabet Inc.'s Google Cloud (NASDAQ: GOOG) to enhance customer experience.

Pacific region to use Google’s Gemini Enterprise for Customer Experience to turn its chatbot into a proactive shopping partner ...

Kroger expands its Google Cloud partnership to deploy Gemini Enterprise for CX nationwide, adding AI-powered shopping and ...

Google on Sunday unveiled a new iteration of its professional Gemini AI suite geared toward online retail, seeking to create ...

Readers didn’t hold back in their responses. Here are their insights about what’s coming in 2026 and must-read books.

Home Depot expands strategic partnership with Google Cloud to create personalized, AI-powered experiences for customers and ...

Meanwhile Kroger recently said it was also expanding its use of AI shopping tools from Instacart, including Cart Assistant, ...

Google launched a retail-focused Gemini AI suite enabling users to shop and access customer service within its app, ...

Kroger offloads non-core e-commerce asset Vitacost, scales GenAI to focus on personal shopping assistant for better customer ...