Zaelab, a leading consultancy of business-to-business ("B2B") digital transformation, today announced executive appointments that strengthen the firm's leadership team as it expands its focus on ...

Consumer trust can be fragile. During the holiday season, 24% of shoppers reported receiving a biased product recommendation from an AI chatbot based on a stereotype. Among those shoppers, 32% lost ...

In this op-ed, Lyndall Spooner, founder and CEO of 5D, argues that companies are spending millions on customer experience ...

Google’s announcement underscores how major tech companies are racing to turn AI chatbots into one-stop shopping destinations.

Five9 (Nasdaq: FIVN) today announced an expanded partnership with Google Cloud and a new joint Enterprise CX AI solution that ...

Kroger will use Google Cloud’s Gemini Enterprise for Customer Experience to simplify how customers shop and eat.

Successful entrepreneurs have adjusted marketing and sales mindsets to incorporate digital tools and analytics. Learn today's ...

Collaboration gives retailers fresher visibility, increased discoverability, and new influence across AI-powered shopping channels SAN FRANCISCO--(BUSINESS WIRE)--Algolia, the AI Search and Retrieval ...

Meanwhile Kroger recently said it was also expanding its use of AI shopping tools from Instacart, including Cart Assistant, ...

As well as rolling out Gemini Enterprise for CX, Kroger will employ Customer Experience Agent Studio to analyze interactions ...

Retail's Big Show - HPE (NYSE: HPE) today announced an expansion of its retail-ready portfolio to help customers improve connectivity, security, insight, and performance across their operations. The ...

Expanding EV Lineup to Flexibly Address Regional Needs with Multi-Solution Approach Mazda Motor Corporation today announced the introduction ...