In this op-ed, Lyndall Spooner, founder and CEO of 5D, argues that companies are spending millions on customer experience ...

Google’s announcement underscores how major tech companies are racing to turn AI chatbots into one-stop shopping destinations.

Five9 (Nasdaq: FIVN) today announced an expanded partnership with Google Cloud and a new joint Enterprise CX AI solution that ...

Kroger will use Google Cloud’s Gemini Enterprise for Customer Experience to simplify how customers shop and eat.

The technology is redefining how customers interact with brands, but at least some parts of shopping will remain a human ...

Collaboration gives retailers fresher visibility, increased discoverability, and new influence across AI-powered shopping channels SAN FRANCISCO--(BUSINESS WIRE)--Algolia, the AI Search and Retrieval ...

Meanwhile Kroger recently said it was also expanding its use of AI shopping tools from Instacart, including Cart Assistant, ...

Alex Bell joins Zaelab as Chief Commercial Officer ("CCO"), leading global commercial strategy, go-to-market execution, and ecosystem partnerships. Bell brings extensive experience in aligning CRM, ...

Kroger expands its Google Cloud partnership to deploy Gemini Enterprise for CX nationwide, adding AI-powered shopping and ...

Consumer trust can be fragile. During the holiday season, 24% of shoppers reported receiving a biased product recommendation from an AI chatbot based on a stereotype. Among those shoppers, 32% lost ...

Home Depot expands strategic partnership with Google Cloud to create personalized, AI-powered experiences for customers and ...

Kroger (NYSE: KR) expands partnership with Alphabet Inc.'s Google Cloud (NASDAQ: GOOG) to enhance customer experience.