Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

I don’t know anyone who looks forward to an expensive service call. Your A/C may quit on the hottest day, your kitchen sink may get clogged with eggshells three hours before your holiday guests arrive ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Please note that in that order to obtain certain Audio Logs, you must first complete specific Main Quest objectives, which we've noted below. Here is where you can find the 14 Audio Logs. Once you ...

MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area. It’s on Brookfield ...

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...

Audio from a 911 call has revealed new details regarding the events leading up to Diane Keaton‘s death. Keaton, who died at 79 years old on Saturday, October 11, was transported from her Los Angeles ...

Neon, the app that pays you to share your audio recordings with an AI system, says that it will return despite its recent massive security breach. The app shot up the App Store ratings after promising ...

A bizarre app that invites you to record and share your audio calls so that it can sell the data to AI companies has become the second most downloaded social app in the app store. Neon Mobile says ...