As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Dr. Erin Bass says the program looks for key words and skills that come up in multiple job descriptions. The program's latest ...

Ace Named Highest-Ranked Hardware and Home Improvement Retailer Among Competitors in Survey of 3,500 Companies OAK BROOK, Ill., Jan. 5, 2026 /PRNewswire/ -- Ace Hardware, the world's largest hardware ...

While accounting for only one percent of sales, with the company facing more than 40,000 quality claims a year – totaling ...

During Kansas City Restaurant Week, from Jan. 9-18, 2026, diners can eat at more than 250 participating restaurants offering special menus. But while bigger-than-normal crowds are welcome for ...

Though many changes are in store, a family legacy is set to continue at a downtown State College deli.

When it comes to Alabama stores that are greatly missed, there’s a good chance Parisian tops the list for many folks.

Fred Kirkwood was following love – her name is Carla – when he arrived in the Fort Smith metro more than 40 years ago. Four ...

If you're craving the celebrity chef experience, Gordon Ramsay has an entire fleet of global restaurants. These are the ...

After AT&T Fiber raised the price on my gigabit plan, I downgraded to 500 Mbps and found no drop in everyday performance — ...

For the right adviser firm with the right permissions, the adviser-as-a-platform (AaaP) framework can be a great thing.

CableTV.com has released its annual customer satisfaction awards. Spectrum secures bragging rights in multiple categories. DRAPER, UT, UNITED STATES, January 5, 2026 /EINPresswire.com/ — CableTV.com ...