CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced that a major beauty retailer has selected its Voice AI and Contact Center solution. The decision ...

THE year 2025 marked a historic turning point for the Tanzania Revenue Authority (TRA), characterised by exceptional ...

Eliminate repetitive manual work, accelerate resolution times, improve consistency, and deliver a more reliable service with ...

Crowds flooded freshly opened showroom floors on Day 2 of CES, met by thousands of robots, AI companions, assistants, health ...

A leadership coaching service, digital marketing agency and commercial graphic design team occupy space in The Wellsprings ...

Ubisoft is reeling from a security crisis that goes far beyond simple gameplay exploits. While the community focuses on ...

From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.

What is the best gaming desk? That will depend on the space you have, the features you want, and the budget at your disposal. But, if you're looking for some recommendations for the best desks for ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

In the wake of high-profile attacks on UK retailers Marks & Spencer and Co-op, Scattered Spider has been all over the media, with coverage spilling over into the mainstream news due to the severity of ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...